Privacy Policy

1. Overview

Kofact Technologies Limited ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.kofact.com (the "Website") and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website. By accessing and using this Website, you accept and agree to be bound by and comply with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you provide directly, including:

• Contact Information: Name, email address, phone number, company name, job title, location
• Inquiry Details: Subject matter, project description, budget, timeline, and other details about your inquiry
• Communication Records: Content of emails, messages, and correspondence with our team
• Form Data: Information submitted through contact forms, consultation requests, or quote requests
• Payment Information: Billing address, payment method details (processed securely through third-party providers)

2.2 Information Collected Automatically

When you use our Website, we automatically collect certain information about your device and usage:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, links clicked, referral source
• Cookies and Similar Technologies: We use cookies to enhance your experience and analyze site usage
• Analytics: Information about how you interact with our Website, including Google Analytics data

2.3 Information from Third Parties

We may receive information about you from:

• Business partners and service providers
• Public records and databases
• Social media platforms (if you interact with us through these channels)
• Your employer or organization (if they engage us)

3. How We Use Your Information

We use the information we collect for various purposes:

• Service Delivery: To provide, maintain, and improve our services and Website
• Communication: To respond to your inquiries, send updates, and provide customer support
• Business Development: To discuss potential projects, provide quotes, and conduct sales activities
• Marketing: To send promotional materials, newsletters, and updates (with your consent)
• Legal Compliance: To comply with legal obligations, regulations, and law enforcement requests
• Analytics: To analyze Website usage, improve user experience, and optimize our services
• Fraud Prevention: To detect, prevent, and address fraud, security incidents, and technical issues
• Legitimate Business Interests: To protect our rights, privacy, safety, and property

4. Information Sharing

4.1 When We Share Information

We may share your information in the following circumstances:

• Service Providers: With vendors, contractors, and service providers who assist us in operating our Website and conducting business
• Business Partners: With partners involved in delivering services or projects
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, bankruptcy, or asset sales
• Consent: When you provide explicit consent to share your information

4.2 We Do NOT Sell Your Data

We do not sell, rent, lease, or trade your personal information to third parties for their marketing purposes. Your information is used only for the purposes stated in this Privacy Policy.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of information and the purpose:

• Contact Information: Retained while you are a customer or prospect; deleted upon request
• Communications: Retained for up to 7 years for business and legal purposes
• Analytics Data: Typically retained for 26 months
• Payment Records: Retained in accordance with accounting and tax requirements (typically 7 years)

You can request deletion of your personal information at any time by contacting us (see Section 8).

6. Your Rights

6.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct inaccurate or incomplete information
• Right to Deletion: Request that we delete your personal information (subject to certain exceptions)
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Request your information in a structured, portable format
• Right to Withdraw Consent: Withdraw consent to marketing communications at any time
• Right to Opt-Out: Opt out of certain processing activities

6.2 European Users (GDPR)

If you are located in the European Union, United Kingdom, or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR). You may:

• Lodge a complaint with your local data protection authority
• Request information about the legal basis for processing your data
• Object to automated decision-making

6.3 California Users (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information.

6.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@kofact.com with your request. We will respond within 30 days (or as required by applicable law).

7. Security

We implement comprehensive security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure data storage and access controls
• Regular security audits and assessments
• Employee training on data protection
• Incident response procedures

Important: While we strive to protect your information, no security system is completely secure. We cannot guarantee absolute security of your personal information. If you have security concerns, please contact us immediately.

8. Contact Us

9. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by updating the "Last Updated" date and, in some cases, by providing additional notice (such as adding a prominent notice on the Website or sending you an email notification).

Your continued use of the Website following the posting of revised Privacy Policy means that you accept and agree to the changes.